Jobs for Inbound Customer Service Representative

Licensed Inside Sales Representative (Remote - Home Based Work)

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Licensed Inside Sales Representative is responsible for driving sales growth for the organization through inbound and outbound modes of interaction. The representative is responsible for using strong sales skills to deliver a proven sales method that uncovers customer needs, identifies gaps in coverage, recommends solutions to fully protect customers, all while building a case to positively influence the decision to purchase Allstate's products and products within the Allstate family of companies, including other Allstate-owned brands. The representatives will be evaluated based on sales production, time management, quality of business produced, and strict adherence to company and industry rules, regulations, and processes that protect Allstate and its customers. Work from home to drive sales growth for the organization by connecting with interested prospective customers via inbound and outbound calls, live chat, SMS, etc. You will use your insurance expertise by uncovering the prospect's needs, identifying gaps in coverage, recommending solutions from across a broad product portfolio of Allstate and Allstate owned brands , and converting them into customers using a proven sales strategy. You will utilize your Personal Lines or Property Casualty Lines license or obtain your license with Allstate's licensing assistance and reimbursement of licensing exam and fees upon approval Compensation Benefits Average Earning Potential: $57,000 - $69,280 per year $36,400 base pay monthly performance-based incentive averaging $2k-3k with top performers earning up to $6,600 per month making potential earnings $110,000 Pay differentials may apply for shifts and Spanish/English bilingual Paid training for classroom and on-the-phone training from day one of employment Licensing assistance and reimbursement of licensing exam and fees upon approval Internet reimbursement Eligible for Allstate's full suite of employee benefits from day one including health insurance, pension, 401(k), tuition reimbursement, wellbeing programs and so much more. Visit AllstateGoodLife.com to learn more. Incentive based on productivity; incentive payments are not guaranteed and are governed by the terms of the applicable commission plan which is subject to change at Allstate's discretion Earn $3,000.00 in a Sign-on Bonus for successfully completing your licensing requirements prior to hire External Applicants - Bring your license, or use the Allstate provided study material to obtain your license prior to your start date and earn a sign on bonus of $3,000 paid after 90 days of employment Job Requirements Hold an active Personal Lines or Property Casualty License in your state of residence is highly preferred If not currently licensed, earn your Personal Lines or Property Casualty License with Allstates support At least 1 year of sales, customer service with a sales focus or related experience preferred Open to weekend and night hours Possess high stress tolerance and critical thinking skills Receptive to coaching and feedback Strong communication skills Ability to work independently and hold yourself accountable for your performance Able to navigate multiple computer programs at one time Reliable internet with plug-in ethernet/network cable Dedicated workspace in your home; Allstate will provide all the equipment HS Diploma or GED is required How we position you for success: We empower you to be the expert by providing you with extensive training, consistent support, and by rewarding you for your success through our attainable bonus structure. No Prospecting - As a part of the inside sales team leads are delivered directly to you Professional Development - Learn and advance within a Fortune 100 company Best-In-Class Leaders and Teams - Work alongside a team of equally ambitious and passionate colleagues, while always feeling supported and valued from the top-down Stable Recognizable Brand – Backing of a longstanding brand with over 90 years of experience setting out to transform the insurance industry Reputable Product Suite - Allstate offers a wide set of highly reputable products that everyone needs Respect Appreciation - Join a team where diverse perspectives are respected and always welcome Work/Life Balance: Enjoy a predictable work schedule that meets yours and company needs while working from the comfort of your home Generous PTO policy Comprehensive Training: Allstate will reimburse the cost to help you study for, and earn, the appropriate resident insurance sales license We offer 5-7 weeks of paid training, based on need Ongoing training opportunities for continuous improvement You'd be a great fit if you are: Highly motivated and enjoys being rewarded for your efforts Energized by a challenge while also being able to make an impact Committed to doing what it takes to be successful in sales A strong communicator whos passionate about helping others Comfortable with navigating multiple computer programs This position is only available within the US, but not currently available for Puerto Rico, California, New York, Alaska, or Hawaii residents DS01 Skills Customer Centricity, Customer Insights, Customer Sales, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented, Sales, Sales Operations, Strategic Selling Compensation Compensation offered for this role is $17.50 - 23.13 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Dynamic Environment

Customer Service Representative

Robert Half Columbus, OH

Job Description Job Description We are offering a permanent employment opportunity for a Customer Service Representative in Columbus, Ohio. This role is in the manufacturing industry and will require the successful candidate to manage customer accounts, operate within a warehouse management system, and handle incoming inquiries. The job will take place on-site. Responsibilities include: • Managing customer accounts • Operating within a warehouse management system • Processing and entering customer orders and ensuring their completion • Providing direct customer service through email correspondence and inbound phone calls • Maintaining high standards of written communication and detail oriented phone etiquette • Utilizing Microsoft Excel and Microsoft Word for various tasks • Ensuring accurate and efficient data entry • Managing inbound telephone calls with a pleasant phone demeanor • Understanding and applying manufacturing practices within the role.• Minimum of 2 years experience in a customer service role • Proficient in answering inbound calls and demonstrating excellent phone etiquette • Strong skills in customer service and written communication • Experience in data entry and order entry • Familiarity with email correspondence and email communications • Proficiency in Microsoft Excel and Microsoft Word • Capable of managing warehouse operations • Experience in the manufacturing industry and understanding of manufacturing operations and practices • Ability to maintain a pleasant and detail oriented phone manner at all times

Best Match

Customer Service Representative

Randstad Columbus, OH

Job Description Job Description Customer Service Representative - (Hybrid) Start Date – 2/3/25 (this role is a contract position) - End date - December 2025 Location: 10 West Nationwide Blvd Columbus, Ohio 43215 Hybrid work schedules 2 days in office and 3 days’ work from home Hours of Operation: Monday – Friday within these hours 8:00 am – 7:00 pm EST Compensation: $19.00/hr. Available benefits: Medical, Dental, Vision, 401K, etc. Paid Training Parking provided Seeking candidates with one year of professional experience and some college. About the Job: As a Representative, you will be responsible for handling both inbound and outbound plan sponsor inquiries related to the adoption of the Plan Sponsor website. Plan Sponsors will make contact with the solution center either via email or through the Technical Support Line to ask questions or seek assistance with using the self-service features within the website such as our FastPlay Payroll System or Task Center. salary: $19 - $26.5 per hour shift: First work hours: 8 AM - 4:30 PM education: Bachelors Responsibilities Key Responsibilities: Resolution of technical issues will be required handling inquires such as troubleshooting login issues or helping with general navigation. Proactive calls to plan sponsors who have not yet taken steps to adopt the self-service features. Processing inbound web access forms received in our workflow system. The inbound web access forms will require access to establish the proper web roles and enable the features for each plan upon receipt of the form in good order. What we are looking for in a candidate: Customer service skills with the ability to handle inquiries requiring issue resolution Knowledge and experience using websites and other technology Someone who can quickly learn the self-service features such that they are comfortable helping customers navigate and resolve common problems Quick learner and self-motivated individual who is energized by helping others As an ideal candidate you will have: A completed or nearly completed bachelor's degree (preferably in Business, Communications, Economics or a related field) Two years of solid work experience in a service related field. Call Center, Restaurant, retail, administrative, hospitality, etc. Deliver friendly customer service while talking on the phone and working through computer systems simultaneously Skills Active Listening Customer Service Adapting to Change Basic Computer Skills Data Entry Microsoft Office Financial Services Training Empathy Qualifications Years of experience: 2 years Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Financial Customer Service Representative

Randstad Columbus, OH

Job Description Job Description Interested in taking on a new challenge in the Financial Services industry? Or, maybe you are seeking entry into the industry? Either way; if you have a background in customer service, retail sales, banking or finance, let's talk! Join the Financial Services team that assists participants, plan sponsors and brokers with account maintenance and answering general questions about planning for retirement. ***Candidates must reside in the Central Ohio area! About this position : Start Date: Feb 24, 2025 Pay Rate: $19/hr. Hybrid work schedule. M, TH, F work from home and T/W in office Office Hours: 8am - 8pm Mon - Fri. Candidates will be scheduled for a 38.75 work week Schedules are variable. open availability between 8am - 8pm EST is required for consideration Health Benefits and weekly pay 5 weeks paid training-Training will be held in office -1000 Yard St Grandview Heights, OH 43212 Career growth opportunities after 12 months with pay increase. Opportunity to become Security Industry Essentials certified and Finra Series 6 licensed salary: $18.99 - $19 per hour shift: First work hours: 8 AM - 8 PM education: Associate Responsibilities What you’ll be doing: Receives and responds to 50-60 incoming calls from investment professionals and customers on multiple financial topics ranging from taxes, withdrawals, benefits, product features, costs, loans, premiums, payment schedules, etc. Interpret and apply all changes and enhancements to new and old products Cross-sells unfamiliar product line to support strategy of all business lines meeting goals Identifies the root cause to proactively offer consultative expertise and uncover the unstated need Maintains a documented record of conversations to best learn from customers Utilizes virtual technology and social media to enhance customer, financial advisor, and agent experience Follows all rules and regulations to ensure compliance. What you need: · Have a consultative sales aptitude and enjoy interacting with customers and helping others · Financial services experience is a plus, but not necessary · Highly engaged, grateful, and humble attitude · Excellent verbal and written communications · Proficiency with computers and common office software Education: High school diploma or equivalent required. Undergraduate degree in Finance, Business Administration, Insurance, Economics, and Communications preferred Experience: 2 years customer service experience in banking, financial services, retail, sales and/ or hospitality experience - A SERIES 6 LICENSE WILL EVENTUALLY BE REQUIRED Skills Active Listening Typing Skills Basic Computer Skills Customer Service Financial Services Financial advising Time Management Microsoft Office Adapting to Change Basic Software Skills Insurance wealth management Follow-up Empathy Qualifications Years of experience: 2 years Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

Sales Representative

American Income Life Columbus, OH

Job Description Job Description Sales Professional Take Charge Of Your Career American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve. American Income Life provides supplemental insurance coverage to labor unions, credit unions and associations in 49 states, the District of Columbia, Canada and New Zealand. We pride ourselves in providing a topnotch customer service experience while helping members of our community secure financial protection for their loved ones. We are searching for ambitious entry and senior level applicants to join our family of sales representatives. Benefits To You With state licensing taking as few as 10 days, a career with American Income Life can provide competitive compensation, advancement opportunities, independence, flexibility, performance incentives, awards, development programs and so much more. We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. This is a 100% commission-only role . We believe hard work equals results. If you have a drive to succeed, a high-school diploma or equivalent and excellent people skills, we want to hear from you.

Customer Service Representative

Arrow Exterminators Columbus, GA

Job Description Job Description Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance. health & wellness suite company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS A Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success. Minimum Qualifications: Working knowledge of Microsoft Office Suite High school diploma or equivalent Present a professional appearance Able to work a 40-hour (minimum) workweek Willing to work minimal overtime as needed ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! We are an Equal Opportunity Employer (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications). Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees. Job Posted by ApplicantPro

Customer Service Representative

Planet Fitness - Duo Fit, LLC Columbus, OH

Job Description Job Description Job Summary This job is full time and will require you work one weekend day. Shift is 6am to 2pm and 2p-10p. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer service Handle all front desk related activities not limited to: Answer phones in a friendly manner and assist callers with a variety of questions. Check ID and Member barcodes into the system New member sign-up Take prospective members on a tour of the club Facilitate needed updates to members accounts Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed Assist in maintaining the neatness and cleanliness of the club Assist in monitoring for safety of persons and cleanliness in the club Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements Customer service background preferred Basic computer proficiency A passion for fitness and health Upbeat and positive attitude at all times Punctuality and reliability is a must Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations Strong listener with the ability to empathize and problem solve Demonstrate diplomacy in all interactions while using appropriate behavior and language High School diploma/GED equivalent preferred Must be 18 years of age or older Physical Demands Continual standing and walking during shift Continual talking in person with members and answering incoming membership calls Must be able to occasionally lift up to 50 lbs Will dilute and clean with chemicals during shift Clean and sanitize equipment and often used surfaces in the club Monitor club and assist members throughout entirety of shift

Customer Service Representative

Quipt Home Medical Columbus, OH

Job Description Job Description Description: Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Let’s start with what’s important to you. The Benefits..... Medical Insurance- multiple plans to choose from Dental & Vision Insurance Short Term Disability & Long Term Disability Options Life Insurance Generous PTO plan Paid Holidays 401K 401K match Competitive Pay Essential Responsibilities: Have a comprehensive understanding of the following: All products we carry Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs Basic Brightree Functions Proper Intake Procedures Insurance Verification and Eligibility CMN Requirements and Prior Authorizations Documentation Requirements of the Equipment Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade) Difference Between Verbal, Written and WOPD orders Complaint Resolution Procedures Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number. Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them. Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence. Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility. Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians. Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel. Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs. Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy. Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure. Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database. Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed. Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner. All patient files and information are maintained and current at all times. Participates in company training programs Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders. Timely filing of all necessary paperwork into patient charts. Assist in working various computer reports for quality assurance. Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists. Strict adherence to all company policies and procedures. Performs schedules hours, staggered shifts in accordance to the needs of the company. Perform all above duties in other company locations when required. May perform other duties not specifically listed in this position description as assigned by supervisor. Continually strive to develop your knowledge and skills in all areas of your job. Requirements: Position Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None

Dynamic Environment

Customer Service Representative

Verge Events Columbus, OH

Job Description Job Description Join Our Growing Team! We are seeking energetic and customer-focused individuals for Entry Level Customer Service Representative roles. No prior experience required - we provide paid training to set you up for success! As a Customer Service Representative, you will: Provide excellent customer service and communicate effectively with clients to understand and resolve inquiries and complaints Process transactions and assist customers in selecting optimal products/services Identify opportunities to improve customer satisfaction Attend events as needed to represent Fly We are looking for candidates who: Have strong communication and problem-solving skills Enjoy working with people and providing top-notch customer service Are eager to learn and grow in a fast-paced work environment Can thrive in a collaborative, high-performing team We are expanding rapidly and have immediate openings in our Customer Service department. If you are passionate about delivering phenomenal customer experiences, apply now! We offer competitive pay, benefits, and ample opportunities for advancement. Send your resume to join our talented team today!

Customer Service Representative

Accurate Mechanical Inc Columbus, OH

Job Description Job Description Description: Full-time Columbus, OH Accurate Heating, Cooling and Plumbing is looking for Customer Service Representative. This position is based in Columbus. As a CSR you will be the customer liaison overseeing the complete resolution process. This includes ensuring that the correct and satisfactory service is provided to meet the customers’ needs. WHO WE ARE For more than 5 decades, Accurate Heating, Cooling and Plumbing has been the HVAC contractor of choice for quality-minded customers in Central Ohio. Besides the fact that we have earned a reputation for being the best in the business, our mission statement says it all, “Become the Trusted Comfort Advisor for every Homeowner and Business in Ohio by applying Moral and Ethical business principles.” Our team prides itself on its true dedication to quality and unparalleled customer satisfaction. We don’t want to hire for a job; we want to hire for a career. Duties/Responsibilities: These duties are not all inclusive. Other duties may be assigned at any given time based on business needs. Handle a high volume of inbound and outbound calls. Create service orders for completion by service technicians. Support a team of service technicians and assist customers to resolve their service needs and ensure a positive customer experience. Determine the urgency of customers’ needs, prioritize service calls, and delegate to the proper department and/or service technician for completion. Monitor the delegated work and keep in contact with the customer to ensure resolution and customer satisfaction, recording details of all activities. Handle customer complaints, address as needed or escalate to the appropriate supervisor. Assist in maintaining the schedule of several service technicians. Provide information about products and services. Create invoices, complete service orders and receive payments. Assist in maintaining inventory/tracking parts, including purchase orders and receiving. General administrative duties. Requirements: Qualifications Include: High school graduate; Associate degree preferred Experience working with accounts receivables and invoicing Ability to multi-task and problem solve in a fast-paced environment Experience working with challenging customers Process driven and detail-oriented Decisive decision making skills Dispatching experience preferred Experience working with Outlook, Excel and Dispatching Software preferred Reports To: Customer Service Supervisor Working Conditions: · 7:00 – 4:00 PM schedule, 1-hour lunch · No weekends · Work independently with minimal in-person interaction Physical Requirements Ability to sit for extended periods of time while typing and while on the phone. Light lifting ( BENEFITS PTO per Company Policy 6 paid holidays Health, Dental, Vision, STD, Life Insurance 401(k) plan, including company match 125 Plan EQUAL OPPORTUNITY EMPLOYER We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Posted 20 hours ago

Customer Service Representative

R&T Staffing LLC Columbus, OH

Job Description Job Description Salary: If you enjoy helping people and talking then this might be a great career path for you! Requirements: No call center experience is needed, we will train! Excellent oral communication skills Ability to multi-task, type while listening, view multiple screens and systems Ability to work in an environment that requires heavy phone-based customer interaction (100%) Strong customer focus mindset, moderate proficiencies in consulting/advising customers, answering inquiries and providing information/resolutions, and managing difficult situations with customers Ability to apply effective listening skills

Customer Service Representative

Bela Brand Bat Columbus, OH

Job Description Job Description Company Description About Us At Bela Brand Bat, we are dedicated to delivering exceptional products and experiences to our customers. As a growing company, we pride ourselves on fostering a collaborative and innovative environment where team members can thrive and contribute to our success. Join us and be part of a team that values dedication, professionalism, and outstanding service. Job Description Job Description We are seeking a motivated and friendly Customer Service Representative to join our team in Columbus, OH. In this role, you will serve as the first point of contact for our customers, providing top-notch service and support to ensure their satisfaction. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or in person. Resolve customer complaints and issues efficiently and empathetically. Process orders, returns, and exchanges accurately. Maintain up-to-date knowledge of our products and services to provide accurate information. Collaborate with internal teams to ensure seamless service delivery. Record and manage customer interactions in our database. Qualifications Skills and Qualifications High school diploma or equivalent; additional education is a plus. Proven experience in customer service or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Proficiency in using computers and basic software applications. Additional Information Benefits Competitive salary ($34,000 - $42,000 per year). Opportunities for professional growth and advancement. Comprehensive training and ongoing support. Friendly and supportive work environment. Health and wellness programs.

Customer Service Representative

SP+ Columbus, OH

Job Description Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. What you’ll do Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility Assists customers in making payment to fully automated revenue control equipment Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay-in lanes Makes every customer interaction a moment that matters through friendly and professional conduct. Willing to assist customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes rates for parking services. Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor. Qualifications Salary Range: $16.50/hr Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off. What you need Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required : High School Diploma or an equivalent combination of experience and education Experience Required : Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster

Customer Service Representative

MR Electric of Columbus GA Columbus, GA

Job Description Job Description Benefits: Competitive salary Employee discounts Flexible schedule Free uniforms Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, follow up and provide helpful solutions that ensure they have a great customer service experience with our company. You will also book appointment on our system. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Bilingual is a plus

Customer Service Representative

Heilind Columbus, Ohio

JOB SUMMARY Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs. The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts. A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace. You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers, and suppliers. Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned. Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives. Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel. Within the first 90 days, you will need to learn the Heilind CRM system and resources working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time. Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch. Within the first 6 months, you will need to provide one process improvement idea related to your position. Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams. EDUCATION/EXPERIENCE: A Customer Service Representative for Heilind needs to have an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience. SKILLS AND REQUIREMENTS: To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee. Must be able to report to assigned office location during scheduled in-office workdays. Excellent interpersonal and communication skills. Advanced knowledge of Excel, Outlook, and Word. Proficient knowledge of customer service, and standard office practices and procedures. Excellent phone etiquette. Strong organization and ability to multi-task. PHYSICAL REQUIREMENTS: While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. WORKING CONDITIONS: Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.) Equal Opportunity Employer We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee. Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include: Comprehensive medical, dental and vision Vacation, sick time and holidays Accident, life, disability and critical illness insurance 401k retirement program with match Wellness programs Tuition reimbursement Referral bonuses Employee discount program Pet insurance And the day off for your birthday!

Remote Customer Service Representative – Product Testing

GL Columbus, Minnesota

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)Take care of the product being tested and use it responsiblyRead and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)There are times when the product being tested may be discussed in a private chat room that is opened by a market research firmWrite reviews as requested in the In-Home Usage Test Daily Schedule for each projectRequirements : Ability to follow specific instructionsExcellent attention to detail and curious spiritBe able to work 15-25 hours per week and commit to a certain routineHave access to a computer and a reliable internet connectionHave access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or olderA paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rateWeekly payWork around your own scheduleLearn about an exciting industryTelecommute (you can work from home, work or school)Most of the time you can keep the product you tested Additional information:Remote Job: Fully in-personEmployment type: Full-time

Remote Customer Service Representative

Zuzick & Associates Columbus, OH

At Zuzick & Associates, Globe Life/AIL we provide permanent benefits for union and association members across the United States. I am looking to expand my team and train new managers from an entry level position over the next 90-120 days. This is 100% work from home and I’m looking for coachable and competitive people looking to fast track into leadership roles over the next 3-6 months. Responsibilities Include: Answering incoming customer inquiries Booking appointments w/ clients to go over their coverage options Collaborate w/ management teams to stay updated on new products, services, and policies Engage w/ clients in a friendly & professional manner, while actively listening to their concerns Offer support & solutions to customers in accordance with the company’s customer service policies Requirements Include: Working computer w/ camera for Zoom Flexible Schedule Good people skills Honest, Integrity, and Dependability Benefits Include: Full training provided 100% Virtual Work from Home Career growth and advancement opportunities Weekly pay & compounding bonuses Residual Income Union benefits with the OPEIU, Local 277 First year agent average 65k First year manager average 90-120k

Immediate Start

Remote Customer Service Representative

Globe Life Columbus, OH

The Main Responsibilities of the Remote Customer Service Representative Role: Delivering exceptional customer service that goes above and beyond. Responding to customer inquiries and concerns promptly and effectively. Navigating the sales cycle, from initial contact to closing the deal. Staying up-to-date with current policies to provide accurate information to customers. Building lasting customer relationships through personalized sales interactions. Cultivating new sales opportunities by nurturing warm leads. Keeping track of sales performance and progress through detailed reporting. Working computer w/ camera to conduct zoom calls Flexible schedule Great communication skills Honest, Integrity, and Dependability

Customer Service Sales Representative

Zuzick & Associates Columbus, GA

Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income. Daily responsibilities include: Inbound and outbound calling to schedule new appointments Client policy reviews and new enrollments Servicing requested benefits for clients Organizing and managing daily workflow and processes Required Skills: Excellent communication and customer service skills Strong organization and attention to details Customer oriented/people person Ability to work independently with the support of management Benefits Include: Full training provided 100% Virtual Work from Home Career growth and advancement opportunities Weekly pay, compounding bonuses, and residual income Union benefits with the OPEIU, Local 277 First year agent average 65k First year manager average 90-120k

Outside Sales Representative

SPECTRUM Columbus, OH

At A Glance Full-time territory sales role ideal for sales pros and individuals looking to launch their Sales career who appreciate flexibility, with career advancement opportunities and unlimited commission. A role that is ideal for goal-oriented professionals who thrive on meeting new people, selling our essential services, and being on the move. Benefits include paid comprehensive training, excellent health benefits, paid time off, free Spectrum services, education assistance, and more. Get Up To Speed Through virtual classroom training and face-to-face sessions, our hands-on training philosophy partners you with established pros to learn the sales skills needed to close the deals in no time. Throughout your career at Spectrum, you will always have the continuing support and encouragement of your fellow Outside Sales Representative peers, Sales Managers, and company leadership. You Have Unlimited Potential As a part of our Outside Sales team, the potential for earning is limitless. Right now, we’re offering a $5,000 Sign-On Bonus $2,500 training pay unlimited commission Offer valid only for new hires. Payable over first 12 months. Must be actively employed at time of payout. We’ll Have Your Back At Spectrum, training and team building are our priorities. We want you to succeed in territory sales, so we offer support such as: Peer mentoring and regular group huddles Ongoing cutting edge training Solid leads to give you a strong start Keep Moving Forward As a motivated and dedicated member of the Spectrum Outside Sales team, you will have the opportunity to enhance your sales skills and advance in your career. Many of our Sales Managers started as Representatives themselves, and what they learned on the job allowed them to become our talented leaders of today. You will have the benefit of this leadership to keep you career moving forward. Your Neighborhood, Your Open-Air Office Learn about your community while selling advanced TV, high-speed Internet, mobile and voice technologies, matching your neighbors with the customized services that best fit their needs and lifestyles. Here’s What You Need to Get Started The minimum requirements for Outside Sales Representatives: Willingness to work flexible hours, including evenings Valid driver’s license, car insurance, a satisfactory driving record, and use of a reliable personal vehicle Motivation to sell door-to-door in residential areas Ability to work outdoors in all adverse weather conditions Engaging interpersonal skills Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.